Privacy Policy

 

Privacy Policy

Pineau UK is committed to protecting and respecting your privacy.

Pineau UK understands that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy. To this end we comply fully with the data protection law in force in the UK (“Data Protection Laws”).

This Privacy Policy sets out the basis on which we collect and process personal data about you including our practices regarding the collection, use, storage and disclosure of personal data that we collect from you and/or hold about you, and your rights in relation to that data.

Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy.

For the purpose of Data Protection Laws, the data controller is Pineau UK, with registered address at: 19 Welcombe Road, Stratford-upon-Avon, CV37 6UJ.

When we refer to ‘we’, ‘us’ and ‘our’, we mean Pineau UK.

What personal data may we collect from you?

When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual.

Accordingly, we may hold and use personal data about you as a customer or in any other capacity, for example, when you visit one of our websites, complete a form, access our services or speak to us. Depending on what services you receive from us this may include sensitive personal data.

Personal data we collect from you may include the following:

  • information that you give us when you enquire or become a customer of us or apply for a job with us including name, address, contact details (including email address and phone number)
  • details of products and/or services you have received from us or which have been received from a third party and referred on to us
  • information obtained from customer surveys, promotions and competitions that you have entered or taken part in
  • recordings of calls we may receive or make
  • customer feedback you provide
  • information about complaints and incidents
  • information you give us when you make a payment to us, such as financial or credit card information
  • other information received from other sources, including from your use of websites and other digital platforms we operate (apps) or the other services we provide, information from business partners, advertising networks, analytics providers, or information provided by other companies who have obtained your permission to share information about you.

Where you use any of our websites, we may automatically collect personal data about you including:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,

The data that we request from you may include sensitive personal data. This includes information that relates to financial details. By providing us with sensitive personal data, you give us your explicit consent to process this sensitive personal data for the purposes set out in this Privacy Policy.

When do we collect personal data about you?

We may collect personal data about you if you:

  • visit one of our websites
  • enquire about any of our services or products
  • register to be a customer with us or book to receive any of our services or products
  • fill in a form or survey for us
  • carry out a transaction on our website
  • participate in a competition or promotion or other marketing activity
  • make payments
  • contact us, for example by email, telephone or social media
  • participate in interactive features on any of our websites.

In the interests of training and continually improving our services, calls to Pineau UK and its agents may be monitored or recorded. 

What personal data we may receive from third parties and other sources?

We may collect personal data about you from third parties;

We may be passed email details usually in the form of a referral for the purposes of a service or treatment with Pineau UK or a third-party consultant;

How do we use your personal data?

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy, applicable Data Protection Laws, clinical records retention periods and clinical confidentiality guidelines.

We may use your personal data to:

  • enable us to carry out our obligations to you arising from any contract entered into between you and us including relating to the provision by us of services or treatments to you and related matter such as, billing, accounting and audit, credit or other payment card verification and anti-fraud screening
  • provide you with information, products or services that you request from us
  • provide you with information about products or services we offer that we feel may interest you. Unless you have consented to receive marketing communications by electronic means from us, by ticking the relevant box on the form on which we collect your data, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which you previously purchased or enquired about from us
  • allow you to participate in interactive features of our services, when you choose to do so
  • notify you about changes to our products or services
  • respond to requests where we have a legal or regulatory obligation to do so
  • assess the quality and/or type of care you have received (including giving you the opportunity to complete customer satisfaction surveys) and any concerns or complaints you may raise, so that these can be properly investigated
  • to conduct and analyse market research
  • to ensure that content from any of our websites is presented in the most effective manner for you and for your computer.

 The security of your personal data

We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We conduct assessments to ensure the ongoing security of our information systems. 

Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable UK laws. 

Personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where we transfer your personal data outside the EEA, we will ensure that there are adequate protections in place for your rights, in accordance with Data Protection Laws. By submitting your personal data, and in providing any personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored securely. Any payment transactions will be processed securely by third party payment processors. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet cannot be guaranteed as completely secure. However, we ensure that any information transferred to our websites is via an encrypted connection. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

Disclosure of your personal data

In the usual course of our business we may disclose your personal data (to the extent necessary) to certain third-party organisations that we use to support the delivery of our services. This may include the following:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with you,
  • organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored,
  • third party debt collectors for the purposes of debt collection,
  • delivery companies for the purposes of transportation,
  • third party service providers for the purposes of storage of information and confidential destruction, third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent.

Where a third-party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.

We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.

Marketing

If you have consented to our processing your personal data for marketing purposes, in accordance with this Privacy Policy, we may send you information (via mail, email, phone or SMS) about our products and services which we consider may be of interest to you. 

You have the right to ask us not to process your information in this way at any time.

If you no longer wish to receive web based marketing information you can unsubscribe by emailing hello@pineauuk.comFor non-web-based marketing information please write to: Administration, Pineau UK Ltd, 19 Welcombe Road, Stratford-upon-Avon, CV37 6UJwith a reasonable amount of notice, to give us time to update our systems.  While the precise timings vary we generally ask that you give us at least 30 days’ notice.

Accessing and updating your information

The law gives you certain rights in respect of the personal data that we hold about you.  In addition to your right to stop marketing, detailed above, below is a short overview of the most commonly-used rights.  It is not an exhaustive statement of the law.

  • With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you
  • You have the right to have the personal data we hold about you corrected if it is factually inaccurate. It is important to understand that this right does not extend to matters of opinion. If any of your personal data has changed, especially contact information such as: email address, postal address and phone number please get in touch with so we can ensure your personal data is kept up to date
  • If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email on hello@pineauuk.com  or to write to us for the attention of the data protection officer at the address below.  In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request

Data Protection Officer, ADDRESS
FAO: DPO/ Jayne McIntosh
Pineau UK Ltd
19 Welcombe Road
Stratford-upon-Avon

CV37 6UJ

If you would like to receive this Privacy Policy in any other form please do contact our Data Protection Officer so we can endeavour to meet your requirements as soon as possible.

If you are not satisfied with how we handle your request, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit their website (http://www.ico.org.uk).